How a 3-Hospital Group Digitised Operations with ERPNext
A complete digital transformation unifying patient, billing and inventory operations across three hospitals.
The Challenge
Three hospitals operated on separate legacy systems with manual billing, leading to billing delays, stock-outs of critical medicines and no unified patient records.
Objectives
- Unify patient records across sites
- Automate billing and insurance
- Gain real-time inventory visibility
- Improve executive reporting
The Solution
We implemented a customised ERPNext instance with patient management, automated billing, pharmacy inventory and HR modules, plus a self-service patient portal.
Implementation
A phased rollout over 5 months: discovery, data migration from legacy systems, module-by-module go-live with staff training, and 3 months of hypercare.
Results
“CraftWeb understood healthcare workflows deeply. The rollout was smooth and our teams were productive from day one.”
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